Frequently Asked Questions

QUESTIONS + ANSWERS

CAN I CUSTOM ORDER FURNITURE?


Yes! There are so many options it’s impossible to have everything on the showroom floor. If you like our aesthetic, we certainly can find the right pieces for your home.




ARE YOU OPEN ON SUNDAY’S?


Short answer yes, seasonally. Sundays are family days, but we know to run a successful business we need to accommodate your needs as well. We think we have found the sweet spot. 10:00 am - 3:00 pm May thru June October thru December *but you never know so always follow along on our Instagram page




ARE YOU OPEN ON MONDAY’S?


No we are not, this is our “weekend”. If you need to make an appointment please contact us at 585.506.9274. We are more than happy to assist on an off day for furniture needs. We also offer private shopping with adequate notice.




WHERE DO YOU SOURCE FROM?


All over the world, but our main suppliers and partners we feel most confident with our artisans and manufactures within the USA. A large majority of our one-of-a-kinds are from Europe.




WHAT WAS THE BUILDING BEFORE THIS?


The grandeur of the 100+ year old grain building was a seed and feed supply for the local market. Walking into the building takes a lot of people by surprise. Restoring this beauty was an undertaking to bring modern functionality while keeping the character that spoke to Kelli. Ask any of the sales associates and they will be happy to point out some of the characteristics that show the history of Warehouse127’s home.




WHERE DID THE NAME COME FROM?


Warehouse127’s namesake came from our original warehouse space since 2007, karmically right across the street. As part of our event company, we housed all our rentals and a space for our custom production. It was perfect to work out of, but not ideal for clients to walk through. Our crew would say “heading to Railroad Street or 127”. Then it became Warehouse127 and it just flowed. Little did we know after many years of searching we would find a space that could encompass our sister company, SIMPLY BEAUTIFUL EVENTS headquarters, our RENTAL COLLECTION and the newest DESIGNER RETAIL showroom just across the street. It’s certainly not lost on us that fate played a huge part.




CAN I LIVE HERE?


This question is asked multiple times on the daily. We think most are joking but every once in a while... hmmmm... what would it take. But in all seriousness, NO is the answer. We believe it’s our hospitality and aesthetic that connect people to feel comfortable and usually realize they are looking to effortlessly take the same vision back home with them, which of course we can certainly make happen. See our Design Services.




DO YOU RENT FURNITURE?


Yes, the Events side of our company, SIMPLY BEAUTIFUL EVENTS does. This is an outlet that allows corporate planners, stagers, coordinators, and couples to utilize quality furnishings and decor to personalize an event, home, or space. You can submit an inquiry to schedule a chat. Along with renting from us we have an experienced Design Team who are skilled at setting and staging your vision and then back to cleanup. Win win!




DO YOU HOLD EVENTS HERE?


Yes we do. We have a series of Blueprint Workshops along with private rentals to hold gatherings. If you are interested please visit our Events page to fill out an inquiry.




ARE YOU ABLE TO DELIVER LOCALLY IF I BUY IN STOCK FURNITURE?


We work with two trusted moving companies. Typically they are able to pickup within a day or two with a fee of $125/hour. We ask that you have correctly measured the entry points, cleared the space, and ensured for a safe load-in. If you need the professionals for additional time or obstacles, please let us know while scheduling. *If you choose to pickup, we have a loading dock to use. We will package and protect the piece, but you are responsible for loading and any damage after it leaves the premise. NO SATURDAY PICKUPS UNLESS APPROVED BY A MANAGER AHEAD OF TIME.




DO YOU SHIP TO CANADA OR OVERSEAS?


We currently do not, but you can always reach out to us and see if we can make accommodations for special orders. Please contact us at 585.506.9274.




DO I QUALIFY FOR THE TRADE PROGRAM?


If you are “in the trade” visit our To The Trade page and fill out the Designer Application form. We will send an email upon approval.




DO YOU LOAN OUT FABRIC AND MATERIALS?


Yes, we certainly do. With thousands of options, we have swatches that can go out on loan. We want you to love your next purchase. To ensure it works within a room, there are so many variables like lighting, wall color, accessories, and adjacent rooms, we want you to feel good about your choice. We also source many .COM fabrics to design custom upholstery, just ask us.




WHO CAN SIGN UP FOR THE REGISTRY?


This is for ANYONE ANYTIME! If you’re “hard to shop for” this is the perfect solution. We love to think we are starting a movement of creating the “Life Registry”. It’s easy to sign up and add what you love to your registry. Just let your circle of peeps know that you have a private account here at Warehouse127 home, and Voila‘ you're done. Your next gift will be exactly what you’ve always wanted anytime of the year!




DO YOU SCHEDULE APPOINTMENTS?


Yes! We understand life is busy and we respect that. We offer “By Appointment” for meetings that you can schedule, anytime during the week, on site home visits, or Monday and Tuesday when we are closed to the public. If by chance you're in the neighborhood, just stop in, we are always here to assist with your furniture needs. Please note Saturday’s we will do our best but during the holiday season and market days we are quite busy with walk through traffic.




WHAT’S THE BEST WAY TO BURN A CANDLE?


On the first lighting, burn your candle for one hour for each inch of its diameter until you have a full melt pool. Candles have a "memory", so the first few burns will influence how it burns the remainder of its life. By allowing your candles to have a "memory burn", you are actually increasing the candles burn time, and by allowing a full melt pool to form from edge to edge of the glass, you increase the scent throw. Additionally, at each subsequent lighting you should trim the wick to 1/4" for best quality.




WHAT IS SELENITE?


We absolutely love selenite. It’s a mineral form of gypsum crystal that we refer to as liquid light. Selenite crystals are white in color and have many healing and mystical properties. It’s tubular in shape, with striations running along its length. This soft, but powerful, mineral is extremely important to work with, as the selenite healing properties are greatly beneficial for everyone. It helps to stabilize and balance the emotional body.




IS MY INFORMATION PRIVATE?


Absolutely! We don’t like spam as much as you. Our emails are only to inform you of what’s happening within our shop and nowhere else.




DO YOU HAVE COUPON CODES OR SALES?


The best way to find out about upcoming sales is to sign up for our mailing list! We keep emails to a minimum and you’ll be the first to know of any discounts. We do sometimes advertise sales on our Instagram account as well.





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HISTORIC PUBLIC MARKET

120 RAILROAD STREET

ROCHESTER, NY 14609

585.506.9274

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